FindingThe site knows its audience is broad. The headline doesn't.
The "Who uses Scrivener?" section lists: academics, autobiographers, biographers, children's authors, journalists, lawyers, novelists, poets, screenwriters, students, translators. That is the real tent. The hero headline says "Novel Writing Software" and repeats it six times in the first section. The gap between who the product actually serves and how it chooses to be positioned is the central content problem on the site.
Recommendation
Lead with the broader identity. Let novel writing be one entry in a larger list, not the frame that everyone else has to fit inside. A screenwriter who lands on the page should feel addressed in the first sentence, not in the fine print.
FindingIf you distinguish by genre, distinguish fully.
If the product speaks to novelists specifically, it should speak to screenwriters, academics, and bloggers with equal specificity. Scrivener already has genre-specific project templates. They are buried in onboarding. Surface them in marketing and documentation as proof that the product was built with your kind of writing in mind — not as an afterthought.
FindingThe identity proposition is undersold.
Scrivener does not just organize writing — it confers a kind of identity. Someone who does not think of themselves as A Writer who uses Scrivener starts to. That is not a feature; it is a value proposition, and it should be named. The perpetual license makes it permanent: the software is yours, and so is the writer you become using it.